PRIVACY POLICY

In order to lighten the subject, artisanne has systematically opted for the feminine. However, it is useless to specify that the texts published on the site and its products are also intended for men.

Personal information collected

The trust of our customers is of utmost importance to us. It is for this reason that we make every effort to ensure the security and confidentiality of your information.
When you make a purchase on our store www.artisanne.ch, as part of our buying and selling process, we collect the personal information that you provide us, such as your name, address, telephone number, e-mail address and all the information you provide when you register and create your customer account.

When you browse our site, we also automatically receive the Internet Protocol (IP) address of your computer, which allows us to obtain more details about the browser and operating system you are using.

Consent

When you provide us with your personal information to complete a transaction, check your credit card, place an order, schedule delivery or return a purchase, we assume that you consent to the collection and use of your information for this purpose only.

If we ask you to provide us with your personal information for any other reason, such as for marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to decline.

If, after you have given us your consent, you change your mind and no longer consent to our contacting you, collecting your information or disclosing it, you may notify us by writing to us at contact@artisanne.ch. You will need to provide clear proof of your identity (copy of your ID card).

Processing and use of your personal information

In order to be able to carry out your order and send it to you, we save and process your data securely. Your personal information will only be passed on to third parties if this is necessary for the execution of the contract or for invoicing purposes, or if you have given your prior consent. As part of the order payment process, service providers commissioned by us receive, for example, the data necessary for the order and its execution. Our service providers are only allowed to use the data transmitted in this way to perform the task assigned to them. Any other use of the information is expressly prohibited.

In order to execute your order, we require the exact indication of your name, address and payment details. We also need your e-mail address so that we can acknowledge receipt of your order and communicate with you. We also use it for your identification (customer login). In addition, you will receive confirmation of your order at your e-mail address.

We will delete your personal information – provided that the deletion does not violate the legal obligation to retain it – if you have asserted your right to have it deleted, if the information is no longer required for the purposes for which it was stored, or if its storage violates other legal provisions.

Disclosure

We may disclose your personal information if we are required to do so by law or if you violate our Terms and Conditions.

Swisscenter & WordPress

Our site is hosted by SwissCenter. WordPress provides us with the online platform that allows us to sell our products to you. Your data is stored in the WordPress data storage system and databases, and in the general WordPress application. Your data is stored on a secure server.

Payment

Payments are made exclusively on the website www.artisanne.ch via Stripe, Twint or by bank transfer. We decline all responsibility in case of malfunction of the payment services. The price invoiced is the one indicated on your order confirmation.
The execution of the order will be carried out after agreement of the bank payment center. In case of agreement of the latter, the account will be immediately debited and the order validated. In case of refusal, the order will be cancelled.

In addition, we reserve the right to refuse any order from a customer with whom there is a dispute or to cancel any order because of a payment incident.
The data that we record constitute proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable support that can be produced as proof.

Stripe
Payments are made online in a secure manner via the electronic payment module set up by the Stripe partner (hereinafter referred to as the “Stripe module”) by credit card. The cards accepted are : Visa, Mastercard and American Express. Stripe uses the most recent and reliable security systems, including PCI DSS certification. Stripe encrypts this data using the SSL protocol in order to guarantee the security of this data.

If you make a payment via the Stripe module, we consider that you have read and fully accepted their General Privacy Policy and the Essential Payment and Service Information available at all times on the Stripe module and in the payment confirmation e-mail sent to you when an order is finalized. At the time the order is validated, you expressly acknowledge that the communication of your credit card number to our company through the Stripe module is equivalent to authorization to debit your account up to the amount of the items ordered. Our company cannot be held responsible for any changes or errors that may appear in the information distributed by Stripe.

Twint

The Twint payment function offers the possibility to pay by smartphone through an application. There are no additional fees at your charge. For more information, please refer to the General Terms and Conditions for the use of Twint.

The information related to your purchase transaction is kept for as long as necessary to finalize your order. Once your order is finalized, the information related to the purchase transaction is deleted.

Services provided by third parties

In general, the third party suppliers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.
However, certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these suppliers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
You should keep in mind that some suppliers may be located or have facilities in a different jurisdiction than you or us. Therefore, if you decide to proceed with a transaction that requires the services of a third party supplier, your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.

Once you leave our online store or are redirected to the website or application of a third party, you are no longer governed by this Privacy Policy or the Terms and Conditions of Sale of our website

Links
You may be asked to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or inappropriately destroyed.

If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of the PCI-DSS standard and implement additional standards that are generally accepted by the industry.

Age of consent

By using this site, you declare that you are at least the age of majority in your country of residence or that you have the consent of your legal representative.

Changes to this privacy policy

We reserve the right to change this privacy policy at any time, so please check back frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make changes to the content of this policy, we will notify you here that this policy has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Questions and contact information

If you wish to correct, modify or delete any personal information we have about you or if you simply wish to have more information, please contact us at the following e-mail address: contact@artisanne.ch.